This Privacy Policy explains how Tailor's Touch processes personal data when you use the website, contact us, or request tailoring, alteration, remodelling, or upcycling services.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations and approvals, carry out alteration or remodelling work, arrange collection, process payments, maintain records, support website operation, and meet legal or accounting obligations. We may also use limited data to improve service administration and handle customer communications.
We may share personal data with payment processors, hosting or IT support providers, communication tools, and other service partners that help us operate the website and manage customer projects. These parties may process data only on our instructions or for their own independent role where applicable, and they are expected to handle it securely.
We may disclose personal data where required to comply with law, a court order, or a lawful request from public authorities. We may also share information when needed to establish, exercise, or defend legal claims, or to protect our rights and the security of our services.
We may process identification and contact details, project details about garments or materials you submit, communication records, booking information, payment and invoicing data, and limited technical data such as device or browser information. Where relevant, we also process notes about requested alterations, redesign preferences, fit reviews, and collection arrangements.
We receive data from project inquiries, consultation messages, workshop visits, phone or email contact, contact form submissions, and information shared during garment assessment, design approval, fitting, and collection. Some technical data is generated automatically when the website is used.
The website may use strictly necessary cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You may block or delete cookies through your browser settings. If the browser is configured to reject certain cookies, some site functions may not work as intended. Where a cookie notice or preference tool is available, it should be used to manage non-essential cookies.
Use the contact details below for privacy questions, requests, or complaints.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must retain information for legal, accounting, or operational reasons.
To exercise a privacy right, send a clear request describing the data or processing concerned and the right you wish to use. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant project, communication, accounting, dispute handling, or legal compliance. When data is no longer required, it is deleted or anonymised according to our internal retention practices and any applicable legal retention period.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.
Under GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and apply appropriate safeguards.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with a competent supervisory authority.
